Q: Can I cancel my membership?
A: Yes! You are in control.
For those on a Monthly subscription, cancellation of services is available at any time with no further processing of payments for the following month.
Q: What happens if I cannot make my scheduled Training Session?
A: Please let us know prior to the session, and we can re-schedule. Our policy is that we will discontinue service to clients who are no-call/no-show for more than two sessions. You may reach us to re-schedule or cancel from inside our smartphone application.
Q: What equipment will I need for my home workouts or when I'm on the road staying in a hotel?
A: Minimalist – we’ll use your body weight. A pair of dumbells and/or a single kettlebell will be adviasable.
Q: What smartphone app will I be using?
Q: How do I use Zoom?
A: Here’s a comprehensive guide on using Zoom and setting up calls:
Getting Started:
1. Download & Install
– Visit zoom.us/download
– Click “Download” under Zoom Client for Meetings
– Install the downloaded file
– Create a free account or sign in
Basic Setup:
1. Audio/Video Check
– Click the gear icon (⚙️) for Settings
– Test your speakers and microphone under “Audio”
– Test your camera under “Video”
– Adjust video quality if needed
2. Meeting Controls
– Mute/Unmute: Bottom left microphone icon
– Video On/Off: Camera icon next to microphone
– Chat: Open chat window for text communication
– Share Screen: Green button to share your screen
– Participants: See who’s in the meeting
– Leave: Red button to exit meeting
Starting a Meeting:
1. Host a New Meeting
– Click “New Meeting” orange button
– Choose “Start with Video” or without
– Click “Join with Computer Audio”
2. Invite Others
– Click “Participants”
– Select “Invite” button
– Choose email or copy meeting link
– Share with participants
Joining a Meeting:
1. Via Link
– Click the meeting link received
– Follow prompts to open Zoom
– Enter meeting password if required
2. Via Meeting ID
– Click “Join” on Zoom app
– Enter the Meeting ID
– Type your display name
– Enter meeting password if needed
Pro Tips:
– Only if necessary, use earbuds to prevent echo
– Find a quiet, well-lit space
– Test audio/video before our calls
– Keep Zoom updated for best security
Troubleshooting:
– Poor connection: Try turning off video
– No audio: Check correct mic/speaker selected
– Echo: Use earbuds or adjust audio settings
– Video Issues: Check camera settings
– Can’t share screen: Check host permissions